Customer Care

Contact Information
Contact us by email, phone, or mail
Email info@12smallthings.com
Phone 415-829-8292
Business hours: weekdays, 9:00 am–6:00 pm PST
Address: PO Box 720022, San Francisco, CA 94172
Product Information
12 Small Things is a fashionable collection of fairly traded handmade products from artisans around the world in need of economic support. We work with established, trusted wholesalers and nonprofit organizations to source and secure products for our online store. 12 Small Things buys limited amounts of inventory, in order to feature new products each season. Similar products may be available on other websites if we are out of stock.
Shipping Information
12 Small Things is a small, home-based business and is not yet able to offer discounted shipping rates. You may select your carrier preference using the shipping information our website provides at checkout. We will ensure your package is shipped accordingly. A $2.00 handling fee is included for packaging and processing fees. We are required to collect a 9.5% sales tax on all orders shipped inside California.
Return Policy
We want you to love your purchases from 12 Small Things. If you are unhappy with your selections and would like a refund or exchange, please return your items within 30 days for a refund to the credit card you used for your purchase. After 30 days, we will be happy to offer you credit towards your next purchase. Because our items are handmade, you may find small imperfections, which are the nature of these goods.
Terms and Conditions
We hope you enjoy visiting and shopping 12 Small Things. This website was developed exclusively for us, and all the design, photography, and copy are intellectual property of 12 Small Things. Any outside use of our content is prohibited without our written consent. We cannot guarantee our site will be error-free and are not responsible for any misuse or viral elements introduced by others. 12 Small Things reserves the right to correct any errors or to update product information at any time.
Security and Privacy Policy
12 Small Things respects your privacy and is committed to maintaining and using any information collected from you responsibly. We do not share, sell, or rent your personal information to third parties without your expressed consent or unless required by law. By visiting our website, or providing your information to us, you are accepting the practices described in this policy. The following information is collected as you navigate our website and/or send inquiries to us via our website:

- Internet Protocol (IP) address of browsers on our site
- Visitor information, when provided, including but not limited to: email address, name, physical address, and profile preference. The type of communication and/or account creation solicited by the visitor determines level of information collected.
- Order information, billing and shipping addresses are collected from visitors who create a saved online shopping account with 12 Small Things.
- Information about pages visited on our site and the duration of a visitor's stay.
- All visitor information collected is used to improve the navigability and content of our website, fulfill orders, and respond to inquiries.
- 12 Small Things does not send unsolicited emails. If you would like to receive emails from us about our artisan products, please sign up on our home page.
- If you have any questions about our privacy policy, please contact us at info@12smallthings.com.


12 Small Things’ website uses standard encryption technologies to transfer visitor information. If a visitor elects to do so, name, contact information, and preferences can be stored on our secure site. The payment-processing gateway only stores transactions; it does not store customer accounts or credit card information. Credit card information is never stored on 12 Small Things’ site or payment-processing gateway. 12 Small Things reserves the right to modify this Privacy Policy at any time.